Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@raylinevariety.com. If your return is accepted, we’ll send you a prepaid return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping
Return shipping is free for eligible returns. If your return is approved, we will provide a prepaid return shipping label.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. Contact us within 7 days of delivery with your order number and photos of the issue. We will evaluate the issue and offer a replacement or full refund, including any applicable return-shipping cost.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products or special orders; personalized items; and personal-care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Final-sale items are clearly identified on the product page and are not eligible for return. Gift cards are non-returnable.

Some items fulfilled by third-party suppliers may be subject to different return eligibility or return-shipping terms. Any such exceptions will be noted on the product page.

Exchanges
The fastest way to ensure you get the item you want is to return the item you have and place a separate purchase for the new item once your return has been accepted.

European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging—and you must provide the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit-card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@raylinevariety.com.